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Frequently asked questions

  • I wear glasses, can i do canyoning?
    Yes, it is possible to carry out the canyoning activity with glasses. Only in maneuvers with rope, jumps or water slides the guide will ask you to keep your goggles inside your wetsuit.
  • What is the minimum and maximum number of participants per activity?
    Regarding the size of the groups, we do activities for a: Minimum of 2 persons; Maximum of 20 persons.
  • How is the payment for the activity made?
    The payment is made by bank transfer and in cash on the day of the activity. To confirm the reservation, it is necessary to pay in advance the value of the activity for 1 participant by bank transfer; The remaining amount must be paid in cash to the Zona Canyoning Guide on the day of the activity.
  • How do i book an activity?
    We have an online booking system. Just click the "BOOK NOW" button, fill in the application sheet and submit according to the activity and the desired date. For the booking you will need the following data: Name and birth date of all the participants (for insurance purposes); Weight, height and shoe size of all the participants (for gear preparation).
  • I'm traveling alone, can I book the activity?
    If you are traveling alone, we have several options for you: We can add you to an existing group for your desired activity and date; If we don't have a group, we can suggest a different activity for your desired date; If we don't have a group, we can suggest alternative dates for your desired activity; If none of these alternatives are ideal for you and if we do not have any reservations for the activity and the day you want, you can always do the activity alone. You only have to pay the corresponding amount to two participants according to the desired activity.
  • Do you have a Transfer Service?
    We have a transfer service from and to your accomodation place from the cities of Porto, Aveiro and Coimbra with an extra cost of just 25€ per person. NOTE: The Transfer Service is limited to the seats available on the chosen date.
  • Is everything mandatory in canyoning activities?
    No it's not. Almost all rope maneuvers are optional and also can be controlled by the Zona Canyoning guides and the jumps are all optional, if you are afraid to do them, you just have to tell the guide and you descend in another way (rope or alternative way). NOTE: We have the possibility to adapt, at the moment, the difficulty of the activity to the physical level of the clients, making it more demanding, if the group feels comfortable, or easier.
  • I don't know how to swim, can i do canyoning?
    Yes you can. The fact of not knowing how to swim is not an impediment, as the neoprene wetsuit float and we also provide a flotation vest. On the day of the activity, we only recommend that you notify the guide before entering the river so that he is more attentive to those who cannot swim.
  • What is the minimum age to do canyoning?
    We have not stipulated a minimum age for carrying out the activity. However, we have stipulated a minimum weight and height of 25kg and 120cm, which corresponds to 6/7 years of age.
  • 3. Activities
    3.1 The details and the respective levels of difficulty of the activities are available for consultation on the Zona Canyoning website, and they can be transmitted verbally or sent when requesting information or hiring them. 3.2 Since the activities are heavily dependent on weather conditions, it is possible that your activity has to be changed. The information provided by Zona Canyoning regarding the duration and type of activity is always based on estimated and under ideal circumstances, so so no rights are due for changing the activities or their routes. 3.3 The Zona Canyoning reserves the right to cancel activities, with no compensation. In this case, the Zona Canyoning will reimburse the customer for the amount already paid when: a) the participants required for each activity are not present (when applicable); b) weather, hydrographic, security or other conditions make it impracticable. 3.4 Confirmation of the activity is carried out after receipt of proof of payment for the activity. Due to unstable weather, Zona Canyoning has the right to confirm the activity up to 12 hours before it. 3.5 The right to carry out an activity with the corresponding proof of payment/voucher ceases when: a) the client does not show up at the place and time mentioned on the booking form or transmitted to perform the activity; b) the customer, before starting the activity, does not present a proof of payment/valid voucher; c) according to the administration of Zona Canyoning, payment for the respective activity has not been received and the client cannot, at that moment, present a proof of payment. In all these situations, it is considered that the activity was performed. The proof of payment/voucher loses its validity. This also applies to situations where it is not possible to perform the activity due to the circumstances described in the art. 3.3 º . 3.6 The participants in activities must comply with the instructions given by the Zona Canyoning guides before, during and after the activities. 3.7 When participating in an activity, customers accept the risks arising from them, and Zona Canyoning cannot be held responsible for them. 3.8 Zona Canyoning is not responsible for any damage or loss of personal objects (items of clothing, cameras, camcorders, etc.). 3.9 Zona Canyoning is not responsible for any damage/injuries caused to customers by the use of personal objects (earrings, piercings, camcorders, cell phones, etc.). 3.10 Zona Canyoning cannot be held responsible for any damages/injuries arising from pre-existing illnesses/injuries at the time of the activity. 3.11 Zona Canyoning cannot be held responsible for accidents resulting from participants carelessness or their disregard for their guides' instructions. 3.12 Zona Canyoning cannot be held responsible for acts that do not depend on its will or control or that of its employees.
  • 1. General information
    These terms and conditions govern the sale of services and experiences between the Zona Canyoning and the client. The Zona Canyoning through its promotional means, presents and offers a number of tourist entertainment activities to be enjoyed by the buyer directly or indirectly. These activities are organized, performed and produced by Zona Canyoning. Once the activity has been selected, the Zona Canyoning will send you, after payment of the respective price, a receipt by email that will grant you the right to perform the activity purchased.
  • 5. Refunds
    We refund all undated voucher's up to 15 days after the date of purchase. The refund is always made to the entity or person who purchased the voucher, unless expressly stated otherwise. In cases of payment by credit card, the refund amount will be credited to that card account.
  • 9. Vouchers
    9.1 Vouchers: once the activity has been selected, Zona Canyoning will send you, after payment of the respective price, a voucher that will grant you the right to carry out the purchased activity, which you will have to present on the day(s) of the activity. ) activities). 9.1.1 Voucher delivery: your voucher is sent by email. Shipping is made after the payment method has been successfully charged. The voucher can be sent to you or directly to whoever you indicate as long as you clearly identify the data relating to the recipient. If your voucher, for any reason, does not reach the recipient, we will send a new voucher at no additional cost, canceling the lost voucher. 9.2 Validity of vouchers: all vouchers have a validity period of 1 year after the date of purchase, unless otherwise stated on the voucher. During the 6 months following the end of the validity period, vouchers can be revalidated once upon payment of a fee of €25. After this period, the voucher is canceled and cannot be revalidated. The revalidation of the voucher does not give it a new validity period, only allowing a new appointment as long as it is made within the next 5 working days, for a date within 3 months immediately following the revalidation. 9.3 Description of vouchers: the description of each voucher on our website is abbreviated but as explicit as possible. However, the content and format of vouchers may vary throughout the year. Updated details are available through our website These details may also be mentioned on the voucher sent to you and when confirming your reservation. 9.4 Exchange of vouchers: exchange of vouchers is permitted, as long as they are available in the Zona Canyoning voucher catalog with the deduction of a service fee.
  • 2. Registration, booking and reserve
    2.1 Registration for an activity presupposes knowledge and acceptance of these conditions. 2.2 The particular conditions overlap to these general conditions. Activities must be scheduled as far in advance as possible. To make a reservation, you must contact our services through the mobile phone number +351 912 161 718 or through our website You should only consider the booking as definitive after receiving confirmation of our services by email.
  • 13. Validity
    These conditions may be revoked or changed without prior notice by contracts, obligations or agreements entered into in parallel and in writing.
  • 6. Cancellations
    If you wish to cancel or change your appointment, you must do so with a minimum of 1 working day. Cancellations with less than the period mentioned above will result in the loss of the right to a new appointment. If you do not show up on the scheduled date and place to carry out your activity without canceling your appointment under the aforementioned terms, you will lose the right to enjoy it. Important: You can only cancel your activity once (within the rules above). A second cancellation will lead to the loss of the right to enjoy the same. In case of need to cancel the activity for reasons beyond our control (for example: weather conditions, etc.), we will notify you as soon as possible and will make every effort to present you with an alternative date of the activity at your convenience. 6.1 On the day: if you have any problems on the day of the activity or any complaints to make, please mention it directly to Zona Canyoning management via email at the first opportunity, so that we can reward you and improve our service.
  • 4. Restrictions
    4.1 It is the customer's responsibility to ensure it is in conditions of health (physical and mental health, etc,.) to perform the contracted activities. 4.2 It is the customer's responsibility to indicate whether they suffer from the following diseases: cardiovascular, respiratory, neurological, orthopedic, glaucoma, chronic otitis, sinusitis, epilepsy, drug addiction, alcoholism, diabetes or others. In case of doubt, please contact us. We guarantee that we will do everything possible to make our customers with some kind of physical limitation always have the opportunity to enjoy our activities properly. To this end, we request that any such restrictions are mentioned before the time of purchase/reservation, so we can take the necessary steps to meet the needs of our client. Note: General restrictions (conditions applied by the technical specifications of the equipment): Minimum age allowed: under 18 only with parental/guardian authorization; Maximum age admitted: 74 years old; Minimum height and weight: 25 kg | 120cm; Maximum weight and height: 120kg | 210 cm.
  • 11. Privacy
    Zona Canyoning guarantees, by all possible means, the confidentiality of all data provided by its customers. Holders of the data collected have the following rights: 1) Right to information (article 10 of the LPD), that is, at the time of collection you must be informed regarding the purpose of the collection; 2) Right of access, rectification and deletion (art. 11 of the LPD); 3) Right to object (art. 12 of the LPD) to the use of data for marketing or communication purposes to third parties. If you wish, at any time, to stop being part of the Zona Canyoning database, you can exercise this right through the following means: Email: Letter: Rua Principal, 39, 3050-506 Vacariça, Portugal Mobile: +351 912 161 718
  • 12. Suggestions and complaints
    Your feedback is important to us. If you have any suggestions or complaints, do not hesitate to submit them, as this will be the best way to improve our service and resolve any and all disputes.
  • 8. Insurance
    The risks inherent in performing activities of tourist activities are covered by a personal accident policy and a liability policy whose coverage is provided for in the legislation, namely: i) Payment of treatment expenses, including hospital stays, and medicines, up to an annual amount of €3500; ii) Payment of a capital of €20,000, in the event of death or permanent disability of its clients, reducing the capital upon death to the reimbursement of funeral expenses, when they are under 14 years of age; iii) Civil liability insurance guarantees €50,000 per claim, with the annuity covering damage caused by claims occurring during the term of the policy, as long as they are claimed within one year of the termination of the contract. Note: Any and all expenses above these amounts cannot be charged to Zona Canyoning. If you wish to insure the activity with values higher than those contracted and/or not included in the contracted policy, Zona Canyoning may request a specific proposal from the insurance company.
  • 10. Image rights
    During its activities, Zona Canyoning provides image and video coverage (with sound) of the aforementioned activities. Therefore, unless otherwise indicated in writing, prior to carrying out the activity, the participant in the activities assigns all rights and authorizes the use of photos and videos collected during the activities and in the periods before and after them, for placement on the website and sending the audiovisual material to all customers and in marketing and advertising actions by Zona Canyoning or its partners. All copyrights are also reserved to Zona Canyoning.
  • 7. Atmospheric conditions and technical unforeseen
    The activities are subject to favorable technical and atmospheric conditions. If the activities are cancelled, you will be offered the possibility of making a new reservation, with the customer having to indicate a new date, but always subject to the weather conditions of the respective day and availability of the Zona Canyoning. If the customer incurs expenses or losses resulting from a cancellation on the same day due to adverse weather conditions or unforeseen circumstances beyond the control of Zona Canyoning, the latter cannot be held responsible for them.
  • 3. Other programs
    Google Analytics is a web analysis tool, a service offered by Google that monitors and reports website traffic. Google uses the information collected to monitor the use of our services. This collected information is shared with other Google services. Google may use this information to contextualize and personalize data from its ad network. You can choose to disable this option of having your information collected by Google Analytics regarding our service by installing the Google Analytics search engine opt-out extension. The extension prevents Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about your visit.
  • 1. Summary
    These general conditions regulate the sale of services and experiences between Zona Canyoning and the customer. Zona Canyoning, through its promotion media and partners, presents and offers a series of tourist entertainment activities to be enjoyed by the direct or indirect purchaser. These activities are organized, carried out and produced by Zona Canyoning. Once the activity or product has been selected, Zona Canyoning will send you, after payment of the respective price, a receipt by email, which will grant you the right to carry out the activity or product purchased. Access to the website * (site) belonging to Zona Canyoning, Rua Principal, 39, 3050-506 Vacariça, Portugal and its use is subject to prior acceptance of these terms and conditions of use.
  • 9. Questions about this privacy policy
    If you have any questions about this Privacy Policy, please contact us through the page or through the contact details available on our website.
  • 6. Intellectual property and copyright
    All information contained on this website, its graphic design, as well as its source code, constitute a work whose intellectual property belongs to Zona Canyoning. Distribution, modification, transfer, public communication and any other act that has not been expressly authorized by the holder of the exploitation rights are prohibited. The Zona Canyoning brand and its logo are registered trademarks, therefore any use of them is totally prohibited without the express authorization of the holder. The domain name, owned by Zona Canyoning, cannot be used in association with other products or services that are not from Zona Canyoning, and cannot be used in any way that may cause confusion among our customers and/or or the discrediting of the Zona Canyoning.
  • 2. Collection and use of data
    This Privacy Policy regulates the navigation policy and use of cookies, as well as the processing of personal data carried out on the website * (hereinafter also referred to as "site"). User interaction with the website implies knowledge and acceptance of all conditions included in this Privacy Policy. The user must carefully read this Privacy Policy whenever they intend to use the website, as it may be subject to modifications without prior notification. Zona Canyoning takes its obligations to protect your privacy and personal data seriously. The purpose of this Privacy Policy is to inform you about what data is collected, how we may use such information, and how the information may be corrected or changed. In compliance with Law No. 67/98 of October 26, on the Protection of Personal Data, we inform you that the processing of personal data collected on the website is the responsibility of Zona Canyoning. Data collection means that your name, address, telephone number, weight, height, shoe size, email address, credit card number and other similar information will be recorded when you place an order online, subscribe to our newsletter or fill in certain fields when participating in an event or activity promoted by Zona Canyoning. The data collected on this website is intended for the processing of activities and communication with customers, for use in activities to be carried out, for the processing of requests for information and possible complaints, statistical analysis, as well as its use for marketing purposes. Note: Your information is strictly confidential and only with your consent can it be shared or transferred to third parties.
  • 4. Security of your personal data
    The user always has the option of accepting or rejecting the legal conditions under which they will provide this data. In case of agreement, this data is always provided by the user voluntarily, with prior indication to that effect in the corresponding table. The user has the right, at any time, to rectify, cancel and oppose the information provided. Furthermore, you can ask at any time to no longer be contacted for marketing purposes. The user can exercise these rights by sending the respective request to the email address
  • 10. Suggestions and complaints
    Suggestions and complaints can be sent by post to Zona Canyoning - Rua Principal, 39, 3050-506 Vacariça, Portugal.
  • 8. Privacy Policy
    This Privacy Policy provides you with all the information necessary to make a choice whether to use this website or not. By using it and communicating electronically with us, you acknowledge and accept the privacy policy and authorize us to process your personal data as described in this document.
  • 5. Cookies
    The website uses "cookies". A cookie is a small amount of data sent from the server to your browser and stored on your computer's hard drive. We generally use cookies to allow us to track your visits to our website and to facilitate the shopping process. Where necessary, we will ask for your consent. You can set your browser to notify you when you receive a cookie so you can decide whether to accept it or not. You can also choose to disable cookies, but you will not be able to use all of the site's services. For more information, please consult our Cookies Policy. All rights reserved.
  • 7. Limitation of liability
    Zona Canyoning is exempt from any liability arising from the following: failures on the website caused by force majeure, unforeseen circumstances or other causes not attributable to it, technical and/or mechanical problems, viruses “produced” during the internet connection either whether through the website or third-party websites, in computer systems (software and hardware), in documents and electronic files stored on computer equipment, access by minors to the contents included on the website, being the responsibility of their respective parents or guardians to exercise a adequate control over the activity of children or minors in their custody. Zona Canyoning is not responsible for fraudulent, speculative or bad faith acts when using this service. The website may provide links to other websites. Please be aware that from the moment you leave our website and enter another, you may be subject to different privacy practices and policies over which Zona Canyoning has no control and for which it is not responsible for the accuracy. , updating and legality of the contents of the pages that, depending on the case, are suggested by the company or appear linked and therefore it is up to the user to accept them or not. Zona Canyoning is not responsible for communications that, including the name Zona Canyoning, have not been previously authorized by it. For this purpose, we inform you that all communications regarding actions or invitations to participate in an event related to the brand will always be published on the official website.
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